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Refunds and Course Cancelation Policy

Payment Information

Executive Education registration fees are collected online through our marketplace. Protecting your information is important, and we do not store credit card information. Because payments are not made in person, the Center for Professional Excellence (CPE) does not process credit cards using either magnetic swipe or computer chip security. The CPE is not liable for fraudulent transactions. Please email execed@utsa.edu for more information.

Refunds and Required Notification 

Refunds are processed only in the format in which payment was received. Payments made by credit cards will be refunded only to the card used for payment and will be subject to a 2.25% processing fee. Participants must withdraw via email to execed@utsa.edu, and the type of program determines the minimum notification required:

Workshops (Single Session)

Participants who withdraw by email to execed@utsa.edu two or more full business days (48 hours minimum) before a workshop will be refunded 100% of the course fee, less a 2.25% processing fee for credit card transactions. Cancellations made less than two business days before a course are not eligible for a refund.

Bootcamps (Three Sessions)

Participants who withdraw by email to execed@utsa.edu two or more full business days (48 hours minimum) before a session starts will receive a refund for that and any additional remaining sessions, less a 2.25% processing fee for credit card transactions. Participants withdrawing less than two business days before the first or second session, will be charged for the upcoming session, but receive a refund for any additional remaining sessions. Withdrawals made less than two business days before the third and final session are not eligible for a refund.

Leadership Institute Certificates and Signature Programs (12 Sessions)

Full Payment

Participants who pay the full course fee up front and withdraw by email to execed@utsa.edu ten or more full business days before a session will receive a refund for that and any additional remaining sessions, less a 2.25% processing fee for credit card transactions. Participants withdrawing less than ten business days before a session, will be charged for the upcoming session, but receive a refund for any additional remaining sessions less a 2.25% processing fee for credit card transactions. Withdrawals made less than ten business days before the final session are not eligible for a refund.

Quarterly Payment Plan

All deposits are non-refundable. For participants on a quarterly payment plan, any payments received are non-refundable.

Course Cancellations and Changes

Courses are subject to cancellation if they do not meet a minimum enrollment. When necessary, we reserve the right to cancel low-enrollment courses as well as change time, dates and locations of course offerings. If a class is canceled or changed, all participants will be notified via email at least two business days prior to the class meeting. For canceled courses, a participant may transfer to another course if space is available or receive a full refund.

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